Pro Flix Sales Refund and Return Policy

Your Credit Card is charged when you place your order.  For security reasons we do not store your credit card information in any format and therefore can not charge it later. If the product has not shipped, your can cancel your order and receive a full refund at your discretion. The only exceptions to this are a few NCNR (Non-Cancelable  Non-Refundable) items and custom builds.

Unopened items may be returned for a full refund within 10 days of purchase.

Opened items in saleable condition can be returned for a refund within 10 days of purchase. A 15%-20% restocking fee will be deducted from the refund. Scratched, bumped or otherwise less than perfect items will have a larger restocking fee, at our discretion. All Apantac products are subject to a 20% restocking fee for all returns.  All Vitec products (e.g. Anton-Bauer, Sachtler, SmallHD, Vinten, O'Conner) are subject to a 25% restocking fee for all returns. 

Items that were purchased with free shipping will have the shipping fee deducted from the refund.

Defective items may be exchanged for 30 days from time of purchase.After 30 days all service is handled by the manufacturers.

 

We make every effort to maintain correct pricing.  We are not responsible for typographical errors. If the price seems very much lower than the market price, please contact us so that we can verify the price.

 

Ground Shipping to Alaska and Hawaii is not free.  Unfortunately our shipping engine can not handle limiting free shipping to the continental US.  Our apologies.

Some very heavy items are not eligible for free ground shipping, or can not be shipped by standard ground.

Large antennas  are not  eligible for free shipping.

Large monitors and TV screens are not eligible for free ground shipping.  Due to the risk of breakage, large screens require special handling.

 

For service please call 1-888-322-2955.We prefer that you obtain a refund/exchange authorization from us by emailing us at [email protected] (our URL).